Welcome to Unwink.ai Privacy Policy!

At Unwink.ai, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, and protect personal information when you interact with our website and services (collectively, the "Services"). We may collect personal data from both users and visitors of our Services, as well as from users’ clients ("End Customers") when they provide feedback or interact with our platform.

By using or accessing our Services, you acknowledge that you have read and agree to this Privacy Policy, and consent to our collection, use, and sharing of your personal data as described below. Your trust is important to us, and we prioritize transparency in how we handle your personal information.

Please note that your use of the Services is governed by both this Privacy Policy and our Terms of Service. Any undefined terms in this policy have the meanings assigned to them in the Terms of Service.

What This Privacy Policy Covers

‍This Privacy Policy outlines how Unwink.ai collects, uses, and shares "Personal Data"—defined as any information that identifies, relates to, or could be linked to an identifiable individual. This includes but is not limited to names, email addresses, or any other data that could be categorized as personally identifiable information under relevant privacy laws and regulations. This policy applies only to data collected by Unwink.ai and does not govern the practices of third-party services or individuals that we do not control.

SUMMARY OF KEY POINTS

What personal information do we collect?
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We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

‍How do we collect your personal information?

‍We collect personal information directly from users through our website and mobile app, via automated tracking technologies, and from third-party sources to provide, improve, and personalize our services. This includes data provided during interactions with our services, as well as data from analytics, advertising, and behavior analysis tools.

‍How We Use Your Personal Information?

‍We use the personal information we collect to provide, enhance, and personalize our website, mobile app, and services.

‍Do we process any sensitive personal information?
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No, we do not process sensitive personal information, unless you voluntarily provide it by filling out a form or email when seeking assistance from customer support.

‍Do you receive any information from third parties?
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Yes, we may receive information from third parties like marketing partners, social media platforms, and public databases to improve your experience and target marketing campaigns. 

‍How do you process my information?
We process your information to deliver, improve, and secure our Services, communicate with you, prevent fraud, and comply with legal obligations. We only process your data when we have a valid legal reason to do so.

‍In what situations and with which parties do we share personal information?
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We may share personal data with trusted service providers, such as web hosting platforms, payment processors, and analytics tools. Additionally, we may share data to comply with legal obligations or in business transactions like mergers. 

‍How do we keep your information safe?
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We have strong technical and organizational safeguards in place to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute protection from unauthorized access or cyber threats.

‍What are your rights?
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Depending on your location, you may have rights such as accessing your data, requesting deletion or correction, and opting out of the sale of personal data.

‍How do I exercise my rights?
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You can exercise your privacy rights by contacting us at legal@unwink.ai. We will review and respond to your request according to applicable data protection laws.

Unwink.ai Privacy Policy Table of Contents
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1. What Personal Information We Collect, Purpose for Processing & Categories of Third Parties Personal Information is Shared with
2. How We Collect Personal Information?
3. How We Use Your Personal Information?
4. How We Share Your Personal Information?
5. How We Protect Your Personal Information?
6. How Long We Retain Your Personal Information?
7. What Are Your Privacy Rights?
•‎ EEA, UK, & Swiss Data Privacy Rights
•‎ Cross-border Transfer of Data
•‎ U.S. State Privacy Rights
8. How We Handle Do-Not-Track Requests?
9. Do We Collect Information From Minors?
10. Do We Make Changes to This Privacy Policy?
11. How Can You Contact Us About This Privacy Policy?
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1. What Personal Information Do We Collect, Purpose for Processing & Categories of Third Parties Personal Information is Shared with

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

2. How We Collect Personal Information?

At Unwink.ai, we collect personal information from users and visitors through several methods, ensuring that we can provide and improve our services while maintaining a high level of transparency. We also collect certain personal information to comply with legal obligations or respond to legal requests. This may involve the collection of data to prevent fraud, ensure security, and meet regulatory requirements.

2.1. Direct Information Provided by Users

2. How We Collect Personal Information?

At Unwink.ai, we collect personal information from users and visitors through several methods, ensuring that we can provide and improve our services while maintaining a high level of transparency. We also collect certain personal information to comply with legal obligations or respond to legal requests. This may involve the collection of data to prevent fraud, ensure security, and meet regulatory requirements.

1. Direct Information Provided by Users

We collect personal information directly from users when they engage with our services in the following ways:

•‎ Account Creation and Registration: While users cannot create accounts on the website, personal information is collected during account registration within the Unwink mobile app. This includes data provided when interacting with features powered by generative AI, including OpenAI-based services.
•‎ Forms, Surveys, and Feedback: We collect information when users fill out forms, participate in surveys, or provide feedback, both on our website and within the mobile app.
•‎ Customer Support and Communications: Communications between with our customer support team, whether via email, chat, or other means, may be recorded or logged to ensure quality, improve response times, and assist with troubleshooting or service requests.

2. Information Automatically Collected

We automatically gather specific data about users' interactions with our services through tracking technologies, ensuring optimal functionality and security. This includes:
•‎ Technical Data: Information such as IP address, browser type, operating system, device model, and other identifiers (e.g., device ID) is collected automatically when you interact with our website or app. This data is used to maintain security, troubleshoot issues, and improve the performance of our services.
•‎ User Activity: We collect data about how you engage with our website and mobile app, such as pages viewed, session duration, interactions with various elements (such as buttons and forms), and clicks on links. This information is used to enhance the user experience and analyze trends.

3. Cookies and Tracking Technologies

We do not process sensitive personal data unless users voluntarily provide it by filling out a form or email when seeking assistance Unwink.ai, we use cookies and similar tracking technologies to enhance your experience and improve our services. Cookies are small text files placed on your device when you access our website or app. Below is a breakdown of the types of cookies we use:

Types of Cookies We Use

1. Essential/Strictly Necessary Cookies

These cookies are crucial for the core functioning of our website and services. They allow you to navigate our site, access secure areas, and use essential features. Some functionalities, like logging in to secure sections, would not work correctly without these cookies.

2. Functional Cookies

Functional cookies help personalize your experience by remembering your preferences and settings, such as language choices or region. These cookies allow us to provide enhanced and more personalized content.

3. Analytics and Performance Cookies

These cookies collect information about how visitors use our site, such as the number of visits, time spent on pages, and which pages are most frequently viewed. We use tools like Google Analytics, Hotjar,  Mouseflow, RB2B and Leadfeeder to track user interactions and improve our site's performance. The data gathered helps us understand traffic patterns and make improvements to enhance user experience.

4. Social Media Cookies

Social media cookies allow you to interact directly with social media platforms like LinkedIn and Facebook from our website. These platforms may track your engagement with our content and use this data to show relevant ads or content based on your activity.

5. Targeted and Advertising Cookies

Targeted and advertising cookies collect data about browsing across different websites, allowing us and third-party advertisers to show personalized ads based on your interests. For example, LinkedIn Ads, Facebook Ads, and Google Ads may use these cookies to serve targeted advertising. Additionally, these cookies may store your location information to provide region-specific content.

How to Manage Cookies

You can control the use of cookies through your browser settings. Most browsers allow you to disable or delete cookies if you prefer. Remember that disabling certain cookies may affect the functionality of our website. For more detailed instructions on managing cookies, please refer to your browser's help section or visit http://www.allaboutcookies.org.

If you do not wish to be tracked by Google Analytics, you can opt-out by visiting Google's Ad Settings page or by installing the Google Analytics opt-out browser add-on.ce from customer support.

3. How We Use Your Personal Information?

Specifically, your personal data is used for the following purposes:

1. To provide access to our website, mobile app, and services, ensuring you can effectively use the content and features available.
2. To process transactions, manage your inquiries, and facilitate communication regarding your use of our services.
3. To send you information about our products, services, special offers, or updates that may be of interest to you, based on your preferences and interactions.
4. To analyze and improve our existing products and services, as well as to develop new offerings that enhance user experience and functionality.
5. To administer and communicate with you about any promotions, contests, sweepstakes, or events, and to keep you informed about relevant upcoming news.
6. To provide content, products, or services that are tailored to your preferences and interests, ensuring a personalized experience.
7. To display marketing materials on other websites and platforms, such as LinkedIn, Google, and Facebook, that are relevant to your interests.
8. To monitor, track, and analyze trends, usage patterns, and user engagement with our services and content, which helps us improve and optimize our offerings.
9. To provide specific features or functionalities within the website or app that improve your overall experience.
10. To identify you, segment users into specific categories, and personalize the content and services we deliver to match your preferences and needs.
11. To maintain, support, secure, and improve the functionality, security, and integrity of our website, mobile app, and services.
12. To analyze performance, troubleshoot technical issues, and conduct internal assessments for better operational efficiency.
13. To send you important notifications about changes to our terms, policies, or other administrative updates that may affect your use of our services.
14. To provide technical notices, updates, security alerts, and respond to any support requests or questions you may have.
15. To detect, investigate, and prevent fraudulent activities, unauthorized access, or other illegal or harmful behaviors.
16. To protect the rights, property, and security of Unwink.ai, our customers, or our third-party partners.
17. To comply with legal and regulatory requirements, ensuring that we meet obligations regarding data protection and other applicable laws.
18. For any other purposes that we disclose to you at the time of data collection or as otherwise permitted by law.

4. How We Share Your Personal Information?

Here’s how we share your data and with whom:

Service Providers

We rely on various service providers to perform functions on our behalf and support the operation of our services. These providers may include:

Legal Obligations and Compliance

‍We may disclose personal data when required by law or in response to legal processes, such as subpoenas, court orders, or government requests. We may also share data in order to:
•‎ Comply with regulatory requirements, such as data protection laws.
•‎ Protect the rights, property, or safety of Unwink.ai, its users, or others.
•‎ Prevent fraud, security breaches, or illegal activities.
•‎ Respond to claims or defend ourselves in legal proceedings.

Business Transfers

‍In the event of a merger, acquisition, bankruptcy, or other corporate restructuring, your personal data may be shared with or transferred to the entity involved in the transaction. If such a transfer occurs, we will notify you of any significant changes to the handling of your data and ensure the new entity provides equivalent privacy protection.

Aggregated or Anonymized Data

‍We may create aggregated, de-identified, or anonymized data by removing information that personally identifies you. This data is used for lawful business purposes, such as improving our services, conducting research, or marketing. Aggregated data is shared with third parties to analyze trends and improve our offerings, but it cannot be used to identify any individual.

‍Parties You Authorize or Access

‍If you use our services to interact with third-party applications (such as through social media platforms like Google or Facebook), these third parties may access your information based on the permissions you’ve granted. Their own privacy policies will govern how they handle your data.

‍Third-Party Messaging and Business Applications

‍We share information with certain third-party business applications and messaging platforms that help facilitate our services. For example:
•‎ Twilio, MailChimp: Used to manage communications such as SMS/MMS and email messaging.
•‎ Referral Partners: We may share data with third-party referral partners who assist us with generating leads or marketing efforts.
•‎ Stripe: As mentioned above, handles payments and financial transactions securely, in accordance with its privacy policy.

Affiliates

‍We may share personal data with our affiliates or subsidiaries. These entities will use your personal data in accordance with this Privacy Policy. Affiliates are companies that are part of the same group as Unwink.ai or those we collaborate with on business matters.

‍Data Sharing in Emergencies

‍In situations where we believe it is necessary to protect the personal safety of users, Unwink.ai, or the public, we may share personal data to prevent harm or danger.

‍Sharing for Business and Legal Purposes:

With Your Consent:
In some cases, we may ask for your explicit consent to share your data. This consent may be obtained through actions such as clicking a button or agreeing online.

Without Your Consent: 

There are certain situations where we may share your data without your direct consent, including:

•‎ To comply with laws or legal requests (such as subpoenas or regulatory obligations).
•‎ To cooperate with law enforcement authorities in investigations.
•‎ To protect the rights or property of Unwink.ai or third parties.
•‎ To prevent fraudulent or harmful activities.

5. How We Protect Your Personal Information?

We use industry-standard protocols and technology to protect your registered user information and personal data to guard and encrypt data for transmission in a format that prevents data theft by unauthorized third parties, including internal reviews of our data collection, storage, and processing practices, security measures, and physical security measures. However, please consider that the Internet and email transmissions are not secure or error-free. We also urge you to take additional steps to safeguard and maintain the integrity of your information. For example, you should keep your account or login information private from other people and be sure to sign off when you are finished using a shared or public computer. We urge you to be aware that if you use or access our Services through a third-party computer network (e.g., internet café, library) or other potentially non-secure internet connection, such use is not recommended and is solely at your own risk. It is your responsibility to check your network's privacy and/or security policy before accessing the Services. We are not responsible for your handling, sharing, re-sharing and/or distribution of your information except as outlined in the Policy.

6. How Long We Retain Your Personal Information?

We retain your personal information for as long as we have an ongoing legitimate business need to do so (for example, to provide you with a requested service or to comply with applicable legal, tax, or accounting requirements).

1. The criteria used to determine the appropriate retention period for personal information include:
2. The amount, nature, and sensitivity of the personal information.
3. The purpose(s) is to collect and use personal information.

Whether we have a legal obligation to retain personal information or whether retaining personal information is necessary to resolve disputes, including the establishment, exercise, or defense of legal claims.

7. What Are Your Privacy Rights?

EEA, UK, & Swiss Data Privacy Rights

You have specific rights regarding your personal data if you live in the European Economic Area (EEA), the United Kingdom (UK), or Switzerland. These include:

•‎ Right to Access and Data Portability: You can request access to the personal information we hold about you. Sometimes, you can ask for that data to be transferred to another provider.
•‎ Right to Erasure: In certain situations, you have the right to request that we delete your personal data (for example, if we no longer need it for the purposes for which it was collected).
•‎ Right to Object to Processing: You can ask us to stop processing your personal data in certain circumstances, such as when you no longer wish to receive marketing communications from us.
•‎ Right to Rectification: If our personal information about you is incorrect or incomplete, you can request that we correct it.
•‎ Right to Restrict Processing: In some instances, you can ask us to limit how we use your personal information (for example, if you believe our data is inaccurate or being processed unlawfully).

To submit a request to exercise your rights – contact us at legal@unwink.ai. Please note that there may be legal reasons why we cannot fulfill your request, or we might need to comply in a more limited way than you expect. If that happens, we will explain why in our response.
We process personal information (also referred to as "Personal Data" under the EU General Data Protection Regulation) based on the following legal grounds:

1. With your consent.
2. As necessary to provide our services.
3. For our legitimate business interests, as long as these interests don’t override your rights and freedoms regarding data privacy.

We also process data to meet legal requirements. The data we collect may be transferred, stored, and processed in the United States or other countries where we or our partners have facilities.
Suppose you live in the EEA, UK, or Switzerland. In that case, you also have the right to file a complaint with your local data protection authority about how we handle your personal information. You can find contact details for these authorities here.

Cross-border Transfer of Data

If you use our Services outside of the United States, you understand that we may collect, process, and store yourinformation in the United States and other countries. The laws regarding information in the US may differ fromthose of your state or country. Any such transfers will comply with safeguards as required by relevant law.To facilitate data transfers from the EU to other countries, we use the European Commission-approved standardcontractual data protection clauses, the Data Privacy Framework, or other appropriate legal mechanisms tosafeguard the transfer. 

U.S. State Privacy Rights

If you are a resident of California, Nevada, Virginia, Colorado, Connecticut, Utah, or any other state with specific privacy rights, you may be entitled to additional protections regarding your personal data. These rights vary depending on the state and may be subject to exceptions and limitations. Some of the rights outlined below may not apply to information that is exempt under applicable state laws. In some cases, we may deny a request if permitted by law.

If you have a disability, you may request this notice in an alternative format by contacting us at legal@unwink.ai.

Your Privacy Rights

‍Subject to applicable law, you may have the following rights concerning the personal information we collect:

•‎ Right to Know: You can request information about the categories and specific personal information we have collected, the sources of that information, the categories of third parties with whom we share it, and the purposes for collecting or selling personal information (if applicable). You may also inquire about and opt out of automated decision-making processes, where applicable.
•‎ Right to Access: You may request a copy of the personal information we collected about you during the past 12 months.
•‎ Right to Opt-Out of Sales or Sharing: You have the right to opt out of the sale of your personal information (if applicable) or the sharing of your data for cross-contextual behavioral advertising. Although Unwink does not currently sell personal data, if this changes, you will be able to exercise this right by contacting us at legal@unwink.ai.
•‎ Right to Delete: You can request that we delete personal information we have collected from you, subject to certain exceptions permitted by law.
•‎ Right to Correct: You can ask us to correct any inaccurate personal information we hold about you.
•‎ Right to Limit Disclosure of Sensitive Information: If applicable, you can request that we limit the use or disclosure of your sensitive personal information.
•‎ Freedom from Discrimination: You have the right to exercise your privacy rights without being discriminated against or retaliated against, as prohibited under applicable state laws.

If you live in a state with specific privacy rights, you can contact us via email to exercise those rights.

Your request must include sufficient information for us to verify your identity or authority to act on behalf of someone else. This may involve verifying your account information or providing two forms of identification. If your request involves sensitive information, we may require three forms of identification and a signed declaration. Additionally, the request should clearly describe what information you are seeking or actions you are requesting.

We cannot respond to your request if we cannot verify your identity, authority, or confirm that the personal information relates to you. We will only use the personal information provided in your request to verify the requestor’s identity or authority.

If you designate an agent to act on your behalf, they must provide proper documentation, including a statement of authorization and any necessary personal information to verify the request.

We will acknowledge receipt of your request and provide a response within 45 calendar days. If more time is needed, we will notify you and may extend the response time by up to 90 days in total.

California Resident Rights

‍In addition to the rights listed above, California residents have specific rights under California law (California Civil Code Sections 1798.83-1798.84 and the California Consumer Privacy Act):

•‎ Request to Know: You can ask for detailed information regarding the categories of personal data we collect and the third parties with whom we share your data.
•‎ Request Deletion: You may request that we delete the personal information we have collected about you, subject to certain legal limitations.
•‎ Non-Discrimination: You are protected from discrimination for exercising any of your privacy rights.

Nevada Resident Rights

‍Nevada residents have the right to opt out of the sale of their personal information to third parties. While Unwink does not currently sell personal data, Nevada residents can submit a "Do Not Sell" request by contacting us at legal@unwink.ai with the subject line "Nevada Do Not Sell Request." Please provide your name and the email address associated with your account.

Authorized Agents
‍If you wish to have an authorized agent submit a request on your behalf, you must provide written authorization for them to act on your behalf, and we may require identity verification. Authorized agents can submit requests following the applicable state laws by contacting us at legal@unwink.ai.

8. How We Handle Do-Not-Track Requests?

Most web browsers, some mobile operating systems, and apps include a Do-Not-Track (DNT) feature that you can activate to signal your privacy preferences regarding online tracking. Currently, there is no standardized technology to recognize or implement DNT signals. As a result, Unwink.ai does not respond to DNT browser signals or any other automated tracking preference settings. If a universal standard for online tracking is adopted in the future that we must follow, we will update this Privacy Policy to reflect the new practices.

9. Do We Collect Information From Minors?

Unwink.ai does not intentionally solicit data from or target its services toward children under 18. By using our services, you confirm that you are at least 18 years old or the parent or guardian of a minor permitted to use our services with your consent. If we discover that we have collected personal data from individuals under 18 without the proper consent, we will promptly deactivate their accounts and delete their data from our records.
If you become aware of any information we may have collected from children under 18, please contact us immediately at legal@unwink.ai.

10. Do We Make Changes to This Privacy Policy?

We may make changes to this privacy policy from time to time. We will post any changes here, and such modifications will become effective when posted. Your continued use of the Site or our Services, or your interaction with us after posting any changes, will mean you consent to those changes.

11. How Can You Contact Us About This Privacy Policy?

If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your Personal Data or your choices and rights regarding such collection and use, please do not hesitate to contact us at:
Email: legal@unwink.ai